SolarWinds Service Desk
With SolarWinds Service Desk modules in Make, you can watch, list, retrieve, create, update, and delete:
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users
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hardware
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problems
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contracts
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incidents
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changes
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releases
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solutions
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other assets
To get started with SolarWinds Service Desk, create an account at solarwinds.com.
Connect SolarWinds Service Desk to Boost.space Integrator
To connect SolarWinds Service Desk app, you need to obtain the API Key.
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Log in to your SolarWinds Service Desk account.
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Click Setup.
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Click Users & Groups.
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Click Name.
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Click Show Token and copy it to a safe place.
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Log in to your Boost.space Integrator account, insert a SolarWinds Service Desk module in your scenario and click the Add button next to the Connection field.
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In the Connection name field, enter a name for the connection.
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In the API Token field, enter the details copied in step 5, select whether you are a European-based customer, and click Save.
You have successfully connected the SolarWinds Service Desk app and can now build Boost.space Integrator.
Users
You can watch, list, retrieve, create, update, and delete users using the following modules.
Watch Users
Triggers when a new is created.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of users Boost.space Integrator will return during one execution cycle. The default value is 10.
List Users
Lists all users.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of users Boost.space Integrator will return during one execution cycle. The default value is 10.
Get a User
Gets the details of the user.
Connection
Establish a connection to your SolarWinds Service Desk account.
User ID
Select or map the User ID whose details you want to retrieve.
Create a User
Creates a new user.
Connection
Establish a connection to your SolarWinds Service Desk account.
For field descriptions, see the SolarWinds Service Desk API reference.
Update a User
Updates an existing user.
Connection
Establish a connection to your SolarWinds Service Desk account.
User ID
Select or map the User ID whose details you want to update.
For field descriptions, see the SolarWinds Service Desk API reference.
Delete a User
Deletes a user.
Connection
Establish a connection to your SolarWinds Service Desk account.
User ID
Select or map the User ID you want to delete.
Hardwares
You can watch, list, retrieve, create, update, and delete hardware using the following modules.
Watch Hardwares
Triggers when new hardware is created.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of hardware Boost.space Integrator will return during one execution cycle. The default value is 10.
List Hardwares
Lists all hardware.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of hardware Boost.space Integrator will return during one execution cycle. The default value is 10.
Get a Hardware
Gets the details of the hardware.
Connection
Establish a connection to your SolarWinds Service Desk account.
Hardware ID
Select or map the Hardware ID whose details you want to retrieve.
Create a Hardware
Creates new hardware.
Connection
Establish a connection to your SolarWinds Service Desk account.
For field descriptions, see the SolarWinds Service Desk API reference.
Update a Hardware
Updates existing hardware.
Connection
Establish a connection to your SolarWinds Service Desk account.
Hardware ID
Select or map the Hardware ID whose details you want to update.
For field descriptions, see the SolarWinds Service Desk API reference.
Delete a Hardware
Deletes hardware.
Connection
Establish a connection to your SolarWinds Service Desk account.
Hardware ID
Select or map the Hardware ID you want to delete.
Problems
You can watch, list, retrieve, create, update, and delete problems using the following modules.
Watch Problems
Triggers when a new problem is created.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of problems Boost.space Integrator will return during one execution cycle. The default value is 10.
List Problems
Lists all Problems.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of problems Boost.space Integrator will return during one execution cycle. The default value is 10.
Get a Problem
Gets the details of the problem.
Connection
Establish a connection to your SolarWinds Service Desk account.
Problem ID
Select or map the Problem ID whose details you want to retrieve.
Create a Problem
Creates a new problem.
Connection
Establish a connection to your SolarWinds Service Desk account.
For field descriptions, see the SolarWinds Service Desk API reference.
Update a Problem
Updates an existing problem.
Connection
Establish a connection to your SolarWinds Service Desk account.
Problem ID
Select or map the Problem ID whose details you want to update.
For field descriptions, see the SolarWinds Service Desk API reference.
Delete a Problem
Deletes a problem.
Connection
Establish a connection to your SolarWinds Service Desk account.
Problem ID
Select or map the Problem ID you want to delete.
Contracts
You can watch, list, retrieve, create, update, and delete contracts using the following modules.
Watch Contracts
Triggers when a new contract is created.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of contracts Boost.space Integrator will return during one execution cycle. The default value is 10.
List Contracts
Lists all contracts.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of contracts Boost.space Integrator will return during one execution cycle. The default value is 10.
Get a Contract
Gets the details of the contract.
Connection
Establish a connection to your SolarWinds Service Desk account.
Contract ID
Select or map the Contract ID whose details you want to retrieve.
Create a Contract
Creates a new contract.
Connection
Establish a connection to your SolarWinds Service Desk account.
For field descriptions, see the SolarWinds Service Desk API reference.
Update a Contract
Updates an existing contract.
Connection
Establish a connection to your SolarWinds Service Desk account.
Contract ID
Select or map the Contract ID whose details you want to update.
For field descriptions, see the SolarWinds Service Desk API reference.
Delete a Contract
Deletes a contract.
Connection
Establish a connection to your SolarWinds Service Desk account.
Contract ID
Select or map the Contract ID you want to delete.
Incidents
You can watch, list, retrieve, create, update, and delete incidents using the following modules.
Watch Incidents
Triggers when a new incident is created.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of incidents Boost.space Integrator will return during one execution cycle. The default value is 10.
List Incidents
Lists all incidents.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of incidents Boost.space Integrator will return during one execution cycle. The default value is 10.
Get an Incident
Gets the details of the incident.
Connection
Establish a connection to your SolarWinds Service Desk account.
Incident ID
Select or map the Incident ID whose details you want to retrieve.
Create an Incident
Creates a new incident
Connection
Establish a connection to your SolarWinds Service Desk account.
For field descriptions, see the SolarWinds Service Desk API reference.
Update an Incident
Updates an existing incident.
Connection
Establish a connection to your SolarWinds Service Desk account.
Incident ID
Select or map the Incident ID whose details you want to update.
For field descriptions, see the SolarWinds Service Desk API reference.
Delete an Incident
Deletes an incident.
Connection
Establish a connection to your SolarWinds Service Desk account.
Incident ID
Select or map the Incident ID you want to delete.
Changes
You can watch, list, retrieve, create, update, and delete changes using the following modules.
Watch Changes
Triggers when a new change is created.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of changes Boost.space Integrator will return during one execution cycle. The default value is 10.
List Changes
Lists all changes.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of changes Boost.space Integrator will return during one execution cycle. The default value is 10.
Get a Change
Gets the details of the change.
Connection
Establish a connection to your SolarWinds Service Desk account.
Change ID
Select or map the Change ID whose details you want to retrieve.
Create a Change
Creates a new change.
Connection
Establish a connection to your SolarWinds Service Desk account.
For field descriptions, see the SolarWinds Service Desk API reference.
Update a Change
Updates an existing change.
Connection
Establish a connection to your SolarWinds Service Desk account.
Change ID
Select or map the Change ID whose details you want to update.
For field descriptions, see the SolarWinds Service Desk API reference.
Delete a Change
Deletes a change.
Connection
Establish a connection to your SolarWinds Service Desk account.
Change ID
Select or map the Change ID you want to delete.
Releases
You can watch, list, retrieve, create, update, and delete releases using the following modules.
Watch Releases
Triggers when a new release is created.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of releases Boost.space Integrator will return during one execution cycle. The default value is 10.
List Releases
Lists all releases.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of releases Boost.space Integrator will return during one execution cycle. The default value is 10.
Get a Release
Gets the details of the release.
Connection
Establish a connection to your SolarWinds Service Desk account.
Release ID
Select or map the Release ID whose details you want to retrieve.
Create a Release
Creates a new release.
Connection
Establish a connection to your SolarWinds Service Desk account.
For field descriptions, see the SolarWinds Service Desk API reference.
Update a Release
Updates an existing release.
Connection
Establish a connection to your SolarWinds Service Desk account.
Release ID
Select or map the Release ID whose details you want to update.
For field descriptions, see the SolarWinds Service Desk API reference.
Delete a Release
Deletes a release.
Connection
Establish a connection to your SolarWinds Service Desk account.
Release ID
Select or map the Release ID you want to delete.
Solutions
You can watch, list, retrieve, create, update, and delete solutions using the following modules.
Watch Solutions
Triggers when a new solution is created.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of solutions Boost.space Integrator will return during one execution cycle. The default value is 10.
List Solutions
Lists all solutions.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of solutions Boost.space Integrator will return during one execution cycle. The default value is 10.
Get a Solution
Gets the details of the solution.
Connection
Establish a connection to your SolarWinds Service Desk account.
Solution ID
Select or map the Solution ID whose details you want to retrieve.
Create a Solution
Creates a new solution.
Connection
Establish a connection to your SolarWinds Service Desk account.
For field descriptions, see the SolarWinds Service Desk API reference.
Update a Solutions
Updates an existing solution.
Connection
Establish a connection to your SolarWinds Service Desk account.
Solution ID
Select or map the Solution ID whose details you want to update.
For field descriptions, see the SolarWinds Service Desk API reference.
Delete a Solution
Deletes a solution.
Connection
Establish a connection to your SolarWinds Service Desk account.
Solution ID
Select or map the Solution ID you want to delete.
Other Assets
You can watch, list, retrieve, create, update, and delete other assets using the following modules.
Watch Other Assets
Triggers when a new other asset is created.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of other assets Boost.space Integrator will return during one scenario execution cycle. The default value is 10.
List Other Assets
Lists all other assets.
Connection
Establish a connection to your SolarWinds Service Desk account.
Limit
Set the maximum number of other assets Boost.space Integrator will return during one scenario execution cycle. The default value is 10.
Get the Other Asset
Gets the details of the other asset.
Connection
Establish a connection to your SolarWinds Service Desk account.
Other Asset ID
Select or map the Other Asset ID whose details you want to retreive.
Create an Other Asset
Creates a new other asset.
Connection
Establish a connection to your SolarWinds Service Desk account.
For the field descriptions, see SolarWinds Service Desk API reference.
Update an Other Asset
Updates an existing other asset.
Connection
Establish a connection to your SolarWinds Service Desk account.
Other Asset ID
Select or map the Other Asset ID whose details you want to update.
For the field descriptions, see SolarWinds Service Desk API reference.
Delete an Other Asset
Deletes another asset.
Connection
Establish a connection to your SolarWinds Service Desk account.
Other Asset ID
Select or map the Other Asset ID you want to delete.
Other
You can call APIs using the following module.
Make an API Call
Performs an arbitrary authorized API call.
For the list of available endpoints, refer to the SolarWinds Service Desk API documentation.
Connection
Establish a connection to your SolarWinds Service Desk account.
URL
Enter a path relative to https://api.samanage.com. For example, /users.
Method
GET
to retrieve information for an entry.
POST
to create a new entry.
PUT
to update/replace an existing entry.
PATCH
to make a partial entry update.
DELETE
to delete an entry.
Headers
Enter the desired request headers. You don’t have to add authorization headers; we already did that for you.
Query String
Enter the request query string.
Body
Enter the body content for your API call.
Example of use – List Incidents
The following API call returns all incidents from your account.
URL: /incidents
Method: GET
Matches of the search can be found in the module’s Output under Bundle > Body.
In our example 4 incidents were returned:
Legacy article, imported from the original Boost.space knowledge base (/knowledge-base/applications/customer-support/solarwinds/).
