JivoChat
The JivoChat modules allow you to watch the chats in your JivoChat account.
Getting Started with JivoChat
Prerequisites
- A JivoChat account
In order to use JivoChat with Boost.space Integrator, it is necessary to have a JivoChat account. If you do not have one, you can create a JivoChat account at jivochat.com.
The module dialog fields that are displayed in bold (in the Boost.space Integrator scenario, not in this documentation article) are mandatory!
You do not have to establish a connection to add a webhook to your JivoChat account.
Connecting to JivoChat Webhooks Using Boost.space Integrator
1. Open any Watch module, enter a name for the connection, click Save, and copy the URL address to your clipboard. Click OK and save the trigger.
2. Log in to your JivoChat account. Click Manage > Channels > Settings > Integration Settings for Developers.
3. Enable the webhook and in the Webhooks Endpoint URL field, enter the URL address copied in step 1.
You have successfully added the webhook.
Triggers
You can have only one trigger active at a time.
Watch New Call/Call Status Changed
Triggers when operators get a new call or an existing call change status.
Webhook Name
Enter a name for the webhook
Watch Chat Accepted
Triggers when an agent clicks “Reply”.
Webhook Name
Enter a name for the webhook
Watch Chat Assigned
Triggers when a chat connects to CRM using the parameter “crm_link” from a reply on Chat Accepted.
Webhook Name
Enter a name for the webhook
Watch Chat Finished
Triggers when a chat is closed in the agent application.
Webhook Name
Enter a name for the webhook
Watch Chat Updated
Triggers when a visitor’s information has been updated. For example, a visitor filled the contacts form in the chat.
Webhook Name
Enter a name for the webhook
Watch Offline Message Sent
Triggers when a visitor sends an offline message through the chat offline form.
Webhook Name
Enter a name for the webhook
For more information, see JivoChat Webhooks.
Legacy article, imported from the original Boost.space knowledge base (/knowledge-base/applications/communication/jivochat/).
