Delighted

The Delighted modules allow you to monitor the survey responses, list, retrieve, delete the people, and send the survey email to the people in your Delighted account.

Getting Started with Delighted

Prerequisites

• A Delighted account – create an account at delighted.com/.

Connect Delighted to Boost.space Integrator

To connect your Delighted account to Boost.space Integrator you need to obtain the API Key from your Delighted account and insert it in the Create a connection dialog in the Boost.space Integrator module.

1. Log in to your Delighted account.

2. Click Integrations > API.

3. Copy the API key to your clipboard.

   

4. Go to Boost.space Integrator and open the Delighted module’s Create a connection dialog.

   

5. In the Connection name field, enter a name for the connection.

6. In the API Key field, enter the API key copied in step 3, and click Continue.

The connection has been established.

People

List People

Returns a list of people.

Connection

Establish a connection to your Delighted account.

Since

Enter (map) the date to list the people created or updated on or after the specified date.

Until

Enter (map) the date to list the people created or updated on or before the specified date.

Limit

Set the maximum number of people Boost.space Integrator should return during one execution cycle.

Get a Person

Returns information about a person by email or phone number.

Connection

Establish a connection to your Delighted account.

Since

Enter (map) the date to list the people created or updated on or after the specified date.

Send to People

Creates or updates a person and schedules a survey email.

Connection

Establish a connection to your Delighted account.

Channel

Select or map the channel through which you want to update the survey email:

• Email

• SMS

Email

Enter (map) the email address of the people to whom you want to send the survey email.

Email Update

Enter (map) the updated email address of the people whose email address you want to update. For example, if you wish to update a person’s email, you need to send the old email via the email parameter, and the new email via the email_update parameter.To update clientA@delighted.com to clientB@delighted.com, you would pass the following: email=clientA@delighted.com and email_update=clientB@delighted.com.

Name

Enter (map) the name of the person to whom you want to send the survey email.

Delay

Enter (map) the number of seconds to wait before sending the survey email. The default is 0 which means the email is sent immediately.

Send

Select the checkbox to send the email.

Last Sent at

Enter (map) the date and time the person was most recently sent a survey.

Properties

Add additional properties for the person:

Key

Enter (map) the key details.

Value

Enter (map) the value for the key.

Delete a Person

Deletes a specified person by email, ID, or phone number.

Connection

Establish a connection to your Delighted account.

Delete By

Select or map the option to delete the person:

• ID

• Email

• Phone Number

ID

Select or map the Person ID you want to delete.

Email

Select or map the person’s email address you want to delete.

Phone Number

Select or map the person’s phone number you want to delete.

Other

Watch Survey Responses

Watches for survey responses.

Webhook Name

Enter a name for the webhook.

See the Setting Up Delighted Webhook for adding the webhooks in your Delighted account.

Make an API Call

Performs an arbitrary authorized API call.

Connection

Establish a connection to your Delighted account.

URL

Enter a path relative to https://api.delighted.com For example: /v1/metrics.json

Method

Select the HTTP method you want to use:

GET

to retrieve information for an entry**.**

POST

to create a new entry.

PUT

to update/replace an existing entry.

PATCH

to make a partial entry update.

DELETE

to delete an entry.

Headers

Enter the desired request headers. You don’t have to add authorization headers; we already did that for you.

Query String

Enter the request query string.

Body

Enter the body content for your API call.

Example of Use – List People

The following API call returns all the people from your Delighted account:

URL

:/v1/people.json

Method

:GET

Matches of the search can be found in the module’s Output under Bundle > _Body._In our example, 2 people were returned:

Setting Up Delighted Webhooks

1. Open the Watch Survey Responses module, enter a name for the webhook, click Save, and copy the URL address to your clipboard. Click OK and save the trigger.

   

2. Log in to your Delighted account.

3. Click Integrations > Webhook > Add a new rule.

4. Select the responses you want to receive and enter the URL address copied in step 1 and click Save & turn on.

   

You have successfully added the webhook. Go to Boost.space Integrator and run the trigger to receive the alerts when a response is received for the survey.

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Legacy article, imported from the original Boost.space knowledge base (/knowledge-base/applications/customer-support/delighted/).