SupportBee

With SupportBee modules in Boost.space Integrator, you can:

watch, search, fetch, create, retrieve, trash, untrash, and delete tickets
watch new agents and customer replies
watch new comments

To get started with SupportBee, create an account at supportbee.com.

Connect SupportBee to Boost.space Integrator

To connect SupportBee app, you need to obtain the Domain and API Key values from your SupportBee account and insert them into the SupportBee module scenario.

Log in to your SupportBee account.
Click Profile > API Token. Copy the API Token to a safe place.
Log in to your Boost.space Integrator account, insert a SupportBee module scenario and click the Add button next to the Connection field.
In the Connection name field, enter a name for the connection.
In the Domain field, enter your account domain. For example, if your account URL address is https://www.xyz.supportbee.com, then your domain is xyz.
In the API Key field, enter the details copied in step 2 and click Save.

You have successfully established the connection. You can now begin editing your scenario and adding more SupportBee modules. If your connection needs reauthorization at any point, follow the connection renewal steps here.

Tickets

You can watch, search, fetch, create, retrieve, trash, untrash, and delete tickets using the following modules.

Watch New Ticket

Watches for a new ticket

Webhook name

Enter a name for the webhook.

See Setting Up Supportbee Webhooks to add webhooks in your Supportbee account.

Search Tickets

Searches from all tickets.

Connection

Establish a connection to your SupportBee account.

Limit

Set the maximum number of tickets Boost.space Integrator will return during one execution cycle. The default value is 10.

See the SupportBee Tickets API reference for entering the field values to search for the tickets that match the specified value.

Fetch Tickets

Fetches tickets.

Connection

Establish a connection to your SupportBee account.

Limit

Set the maximum number of tickets Boost.space Integrator will return during one execution cycle. The default value is 10.

For field descriptions, see the SupportBee Tickets API reference.

You can watch new agents and customer replies using the following modules.

See Setting Up Supportbee Webhooks to add webhooks in your Supportbee account.

Watch New Agent Reply

Watches for a new agent’s reply.

Webhook name

Enter a name for the webhook.

Watch New Customer Reply

Watches for a new customer reply.

Webhook name

Enter a name for the webhook.

Comment

You can watch new comments using the following modules.

Watch New Comment

Watches for a new comment.

Webhook name

Enter a name for the webhook.

See Setting Up Supportbee Webhooks to add webhooks in your Supportbee account.

Other

You can call APIs using the following module.

Make an API Call

Performs an arbitrary authorized API call.

For the list of available endpoints, refer to the SupportBee API documentation.

Connection

Establish a connection to your SupportBee account.

URL

Enter a path relative to https://<domain>.supportbee.com. For example /tickets.

Method

GET

to retrieve information for an entry.

POST

to create a new entry.

PUT

to update/replace an existing entry.

PATCH

to make a partial entry update.

DELETE

to delete an entry.

Headers

Enter the desired request headers. You don’t have to add authorization headers; we already did that for you.

Query String

Enter the request query string.

Body

Enter the body content for your API call.

Example of use – Fetch Tickets

The following API call fetches tickets from your account.

URL: /tickets

Method: GET

Matches of the search can be found in the module’s Output under Bundle > Body > tickets.

In our example 10 tickets were returned:

Setting Up Supportbee Webhooks

To set up the supportbee webhooks:

Open any Watch module, enter a name for the webhook, click Save and copy the URL address to your clipboard.
Log in to your Supportbee account, and click Admin > Web Hooks.
In the URL field, enter the URL address copied in step 1 and click Add Integration.

You have successfully set up the webhooks.

Legacy article, imported from the original Boost.space knowledge base (/knowledge-base/applications/customer-support/supportbee/).

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