Wix Answers

Getting Started with Wix Answers

The Wix Answers modules allow you to watch, create, update, search, and delete tickets, ticket replies, and articles in your Wix Answers account.

Prerequisites

• A Wix Answers account

In order to use Wix Answers with Boost.space Integrator, it is necessary to have a Wix Answers account. If you do not have one, you can create a Wix Answers account at https://www.wixanswers.com/.

Connecting Wix Answers to Boost.space Integrator

To connect your Wix Answers account to Boost.space Integrator you need to obtain the API Key and API Secret Key from your Wix Answers account and insert it in the Create a connection dialog in the Boost.space Integrator module.

1. Log in to your Wix Answers account.

2. From the left menu, click Settings > Webhooks & API.

3. Click API keys > Add API button.

4. Copy the API Secret Key to your clipboard and click I Saved It.

5. Copy the API Key to your clipboard.

6. Go to Boost.space Integrator and open the Wix Answer module’s Create a Connection dialogue.

7. In the Connection name field, enter a name for the connection.

8. In the Domain field, enter the domain name. For example, if your Wix Answer accessing URL is www.xyz.wixanswers.com, then your domain is xyz.

9. In the API Key field, enter the API Key copied in step 5.

10. In the API Secret Key field, enter the API Secret Key copied in step 4.

11. Click Continue.

The connection has been established.

Ticket

Watch Tickets

Triggers when a new ticket is created.

See Connecting Instant Triggers via Webhooks.

Search Tickets

Gets a list of tickets that match the search/filtering criteria.

Connection

Establish a connection to your Wix Answers account.

Text Search

Enter the keywords to search for the tickets.

Locale

Select the language of the article you are searching for.

Filter by User With

Select the option to search for the tickets:

• User Email

• User ID

User Email

Enter the user email address to filter the article based on the specified email address.

User ID

Select the user whose articles you are searching for.

Limit

The maximum number of articles Boost.space Integrator should return during one execution cycle.

Create a Ticket

Creates a ticket for a user.

Connection

Establish a connection to your Wix Answers account.

Subject

Enter the subject or topic of the ticket.

Content

Enter the details of the problem or question.

Locale

Select the language applicable for the ticket.

Related Article IDs

Select the articles related to the ticket.

User Email

Enter the email address of the user who raised the ticket.

User First Name

Enter the first name of the user.

User Last Name

Enter the last name of the user.

Priority

Select the priority of the ticket:

• High

• Low

• Medium

Assign Agent

Select the agent to whom the ticket is assigned.

Label IDs

Enter the labels applicable for the ticket.

Get a Ticket

Gets the information of a ticket by its ID.

Connection

Establish a connection to your Wix Answers account.

Ticket ID

Select the Ticket ID whose information you want to retrieve.

Ticket Reply

Watch Replies to a Ticket

Triggers when a new reply to a ticket is created by a user (not by an agent).

Webhook name

Enter a name for the webhook.

Connection

Establish a connection to your Wix Answers account.

Watch Internal Replies

Triggers when a new internal reply to a ticket is created.

Webhook name

Enter a name for the webhook.

Connection

Establish a connection to your Wix Answers account.

Add a Reply to a Ticket

Adds an agent reply or an internal note to a ticket.

Connection

Establish a connection to your Wix Answers account.

Ticket ID

Select the Ticket ID to which you want to add a reply.

Reply Content

Enter the reply text.

Internal Note

When selected, the reply is visible only to internal users.

Articles

Watch Articles

Triggers when a new article is created or updated.

Connection

Establish a connection to your Wix Answers account.

Watch Article

Select the option to watch the articles:

• By Creation Time

• By Update Time

Locale

Select the language of the articles you want to watch.

Limit

The maximum number of articles Boost.space Integrator should return during one execution cycle.

Search Articles

Searches for articles that fulfill the search/filtering.

Connection

Establish a connection to your Wix Answers account.

Locale

Select the language of the articles you want to search for.

Text Search

Enter the text to search the articles based on the phrases.

Category ID

Select the Category ID of the articles you were searching for. For example, Getting Started, FAQs

Include Any Label ID

Enter the Label ID to search the articles based on the labels.

Limit

The maximum number of articles Boost.space Integrator should return during one execution cycle.

Get an Article

Returns an article by ID per locale.

Connection

Establish a connection to your Wix Answers account.

Locale

Select the language of the article whose information you want to retrieve.

Article ID

Select the Article whose information you want to retrieve.

Create an Article

Creates a new article and returns the newly created article.

Connection

Establish a connection to your Wix Answers account.

Locale

Select the language of the article which you are creating.

Category ID

Select the applicable category for the article. For example, FAQ.

Type

Select the article type you want to create:

• ARTICLE

• FEATURE REQUEST

• KNOWN ISSUE

Title

Enter a name for the article.

Content

Enter the article text.

Status

Select the status of the article:

• DRAFT

• PUBLISHED

Update an Article

Updates the article’s title, content, and automatically publishes the changes by making those changes visible to users.

Connection

Establish a connection to your Wix Answers account.

Locale

Select the language of the article which you are creating.

Article ID

Select the article you want to update.

Title

Enter a name for the article.

Content

Enter the article text.

Other

Make an API Call

Performs an arbitrary authorized API call.

Connection

Establish a connection to your Wix Answers account.

URL

Enter a path relative to https://{domain}.wixanswers.com/api/. For example: /v1/tickets/search/admin

Method

Select the HTTP method you want to use:

GET to retrieve information for an entry.

POST to create a new entry.

PUT to update/replace an existing entry.

PATCH to make a partial entry update.

DELETE to delete an entry.

Headers

Enter the desired request headers. You don’t have to add authorization headers; we already did that for you.

Query String

Enter the request query string.

Body

Enter the body content for your API call.

Example of Use – List Tickets

The following API call returns all the tickets from your Wix Answers account.

URL: /v1/tickets/search/admin

Method: POST

Body: {}

Matches of the search can be found in the module’s Output under Bundle > Body > items. In our example, 1 item was returned:

Connecting Instant Triggers via Webhooks

1. Create a webhook using the Wix Answers instant trigger module dialog.

2. In the Webhook Name field, enter a name for the webhook.

3. Establish a connection to the webhook. See Connecting Wix Answers to Boost.space Integrator. Click Save.

4. Copy the webhook URL to your clipboard.

6. Login to your Wix Answers accounts and click Settings > Webhooks & API.

7. Click Add Webhook.

8. Create a webhook by entering the following details.

• What’s the name of your webhook?: Enter a name for the webhook.

• What’s the URL you want to send POST requests to?: Enter the URL copied in step 4.

• What action triggers the event?: Select the event you want the webhook to trigger

Click Create.

The webhook is successfully created and you will receive triggers when the specified event happens.

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Legacy article, imported from the original Boost.space knowledge base (/knowledge-base/applications/customer-support/wix-answers/).