Zammad
The Zammad modules enable you to search, retrieve, edit tickets and retrieve users and ticket articles in your Zammad account.
Getting Started with Zammad
Prerequisites
- A Zammad account
In order to use Zammad with Boost.space Integrator, it is necessary to have a Zammad account. If you do not have one, you can create a Zammad account at zammad.com/getting-started.
The module dialog fields that are displayed in bold (in the Boost.space Integrator scenario, not in this documentation article) are mandatory!
Connect Zammad to Boost.space Integrator
To connect your Zammad account to Boost.space Integrator you need to obtain the access token.
1. Log in to your Zammad account.
2. Click on your profile icon in the bottom-left corner and select the Profile option.
3. Open the Token Access section and click the green Create button.
4. Enter the name for the new token and expiration date (if needed).
5. Enable the admin permission and click the _Create_button.
6. Copy the provided Token.
7. Go to Boost.space Integrator and open the Zammad module’s Create a connection dialog.
8. Enter your Zammad URL. E.g. https://{{yourDomain}}.zammad.com.
8. Enter the Token you have copied in step 6 to the respective field and click the Continue button to establish the connection.
The connection has been established. You can proceed with setting up the module.
Actions
Get Ticket
Retrieves ticket details.
Connection
Establish a connection to your Zammad account.
Ticket ID
Enter (map) the ID of the ticket you want to retrieve details about.
Get User
Retrieves user details.
Connection
Establish a connection to your Zammad account.
User ID
Enter (map) the ID of the user you want to retrieve details about.
Update a Ticket
Updates ticket information.
Connection
Establish a connection to your Zammad account.
Ticket ID
Enter (map) the ID of the ticket you want to update.
Title
Enter the new name of the ticket.
Group
Select the group you want to assign the ticket to.
Owner
Select the owner of the ticket.
State
Set the new state of the ticket.
Priority
Set the new priority of the ticket.
Searches
List Ticket Articles
Retrieves articles for the specified ticket.
Connection
Establish a connection to your Zammad account.
Ticket ID
Enter (map) the ID of the ticket you want to retrieve articles from.
Limit
Set the maximum number of articles Boost.space Integrator will return during one execution cycle.
Search Tickets
Searches for tickets using the search query.
Connection
Establish a connection to your Zammad account.
Query
Enter the search query. E.g. state: open. For more information about search queries please refer to the Zammad Advanced Search documentation.
Legacy article, imported from the original Boost.space knowledge base (/knowledge-base/applications/customer-support/zammad/).
