Landbot
The Landbot modules allow you to monitor events, send texts, image, location, retrieve channels, tickets, customers and also create tickets, or custom fields in your Landbot account.
Getting Started with Landbot
Prerequisites
- A Landbot account
In order to use Landbot with Boost.space Integrator, it is necessary to have a Landbot account. If you do not have one, you can create a Landbot account at landbot.io.
The module dialog fields that are displayed in bold (in the Boost.space Integrator scenario, not in this documentation article) are mandatory!
Connecting Landbot to Boost.space Integrator
To connect your Landbot account to Boost.space Integrator you need to obtain the token from your Landbot account.
1. Log in to your Landbot account.
2. Click on your profile icon in the bottom-left corner and select the Account option from the menu.
3. Copy the provided API token.
4. Go to Boost.space Integrator and open the Landbot module’s Create a connection dialog.
5. Enter the API token you have copied in step 3 to the respective field and click the Continue button to establish the connection.
Triggers
Watch Events
Triggers when an event occurs.
The webhook functionality is available only for Professional or Business plans.
Actions
Get a Channel
Returns details of the specified channel.
Connection
Establish a connection to your Landbot account.
Channel ID
Map or select the ID of the channel you want to get details about.
Create a Ticket
Creates a ticket.
Connection
Establish a connection to your Landbot account.
Customer ID
Enter (map) the ID of the customer you want to create a ticket for.
Description
Enter the description of the ticket.
Status
Select the ticket status.
Tags
Enter tags you want to add to the ticket.
Send a Text
Sends a chat message to the customer.
Connection
Establish a connection to your Landbot account.
Customer ID
Enter (map) the ID of the customer you want to send the message to.
Text
Enter the text content of the message.
Send an Image
Sends an image to the chat with the customer.
Connection
Establish a connection to your Landbot account.
Customer ID
Enter (map) the ID of the customer you want to send the image to.
URL
Enter the URL of the image.
Caption
Enter the image title.
Send a Location
Sends a link with the specified location to the customer.
Connection
Establish a connection to your Landbot account.
Customer ID
Enter (map) the ID of the customer you want to send the location to.
Latitude
Enter the location Latitude.
Longitude
Enter the location Longitude.
Update a Custom Field
Updates a specified field.
Connection
Establish a connection to your Landbot account.
Customer ID
Enter (map) the ID of the customer you want to update the field for.
Field
Select the field you want to update.
Type
Select the type of the field.
Value
Enter the desired value to the field.
Get a Customer
Retrieves customer details.
Connection
Establish a connection to your Landbot account.
Customer ID
Enter (map) the ID of the customer you want to retrieve details about.
Assign a Customer to the Bot
Assigns a customer to the specified bot.
Connection
Establish a connection to your Landbot account.
Customer ID
Enter (map) the ID of the customer you want to assign to the bot.
Bot ID
Enter (map) the ID of the bot that will be assigned to the customer.
Assign a Customer to the Agent
Connection
Establish a connection to your Landbot account.
Customer ID
Enter (map) the ID of the customer you want to assign to the bot.
Bot ID
Enter (map) the ID of the bot that will be assigned to the customer.
Add Custom Field
Adds a field to the customer’s profile.
Connection
Establish a connection to your Landbot account.
Customer ID
Enter (map) the ID of the customer you want to add the custom field to.
Field name
Enter the name for the new field.
Type
Select the type of the field.
Value
Enter the custom field value.
Make an API Call
Allows you to perform a custom API call.
Connection
Establish a connection to your Landbot account.
URL
Enter a path relative to https://api.landbot.io/v1/. E.g. tickets
For the list of available endpoints, refer to the Landbot API Documentation.
Method
Select the HTTP method you want to use:
GET to retrieve information for an entry**.**
POST to create a new entry.
PUT to update/replace an existing entry.
PATCH to make a partial entry update.
DELETE to delete an entry.
Headers
Enter the desired request headers. You don’t have to add authorization headers; we already did that for you.
Query String
Enter the request query string.
Body
Enter the body content for your API call.
Example of Use – List Tickets
The following API call returns a list of all tickets in your Landbot account:
Matches of the search can be found in the module’s Output under Bundle > Body > tickets. In our example, 18 tickets were returned:
Update a Ticket
Updates an existing ticket.
Connection
Establish a connection to your Landbot account.
Ticket ID
Enter (map) the ID of the ticket you want to update.
Description
Select the field you want to update.
Status
Set the status of the ticket after the update.
Tags
Add tags to the ticket. You can enter more comma-separated tags.
Get a Ticket
Retrieves ticket details.
Connection
Establish a connection to your Landbot account.
Ticket ID
Enter (map) the ID of the ticket you want to retrieve details about.
Searches
List Tickets
Returns all tickets.
Connection
Establish a connection to your Landbot account.
Limit
Enter the maximum number of tickets Boost.space Integrator will return during one execution cycle.
List Customers
Returns all customers.
Connection
Establish a connection to your Landbot account.
Limit
Enter the maximum number of customers Boost.space Integrator will return during one execution cycle.
Legacy article, imported from the original Boost.space knowledge base (/knowledge-base/applications/communication/landbot/).
